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We want you to love your fitness apparel. Please read the following policy carefully to understand how to request returns, exchanges, or store credit.
Customers seeking an exchange or store credit must contact our Customer Support team within 7 days of receiving their order.
Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged or incorrect. Our team will provide the return shipping address once your request is approved. We are happy to assist with guidance on how to ship items back.
Photo Requirement: Photos may be required — particularly for damaged, faulty, or incorrect items. Our team will advise you if this is needed.
Please note: For hygiene, health, and quality assurance reasons, we do not offer cash refunds or accept returns on used items.
| Reason | Timeframe | Conditions & Resolution |
|---|---|---|
| Size / Product Exchange | Within 30 days of receipt | Item unused; customer covers return shipping |
| Change of Mind | Within 7 days of receipt | Item unused; customer covers return shipping; store credit issued |
| Faulty / Breaks | Within 30 days of receipt | Photo evidence required; replacement or store credit offered |
| Damaged on Arrival | Notify us immediately | Photo evidence required; replacement or store credit offered |
| Wrong Product Received | Notify us immediately | We cover return shipping; correct product sent |
| Never Arrived | Within 30 days of expected delivery | Shipment investigated; replacement or store credit offered |
| Cancellation (before shipping) | Before order is shipped | Full refund issued |
Store credit or exchanges are processed within 3 business days of receiving the returned item. Store credit is added directly to your customer account for use on future purchases.
A 10% handling fee will be deducted from the store credit amount on all returns or exchanges to cover administrative and processing costs.
All returned items must meet the following conditions:
If an item is found to be used or not in its original condition, it will be returned to the customer at their expense.
Tel: +27 75 229 8092
Email: support@she-fits.co.za
Office Hours: Monday – Friday: 9:00 AM – 4:00 PM
Response Time: We aim to respond within 3 hours; please allow up to 1 business day.
Thank you for choosing She Fits Pty Ltd!