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When you place an order on She Fits, your card is immediately charged in ZAR — not at the time of dispatch. Payment must be made in full before your order is shipped. We operate a secure and transparent transaction environment to ensure your confidence.
All transactions are processed in South African Rand (ZAR). Your bank may apply conversion fees if your account uses a different currency.
If you wish to return an item, please contact us to initiate the return process. Refer to our Returns & Exchange Policy for full details. Approved refunds will be processed back to the original payment method within 5–10 business days after we receive and inspect the returned product.
She Fits uses Secure Sockets Layer (SSL) technology to provide you with the safest shopping experience possible. SSL enables the encryption of sensitive information — including passwords and card numbers — during all online transactions. Every form on our site is secured with SSL so your personal information stays safe. Look for the padlock icon in your browser address bar when checking out.
We comply with the Payment Card Industry Data Security Standard (PCI DSS), an information security standard for organisations that handle card data. We conduct annual on-site assessments, ongoing risk management, and continuous monitoring to maintain full PCI compliance and protect your payment data. Our systems are audited regularly to ensure the highest level of security.
Your full credit card number is never accessible to us. Once your purchase is complete, we only retain your billing information, shipping information, order details, and the last 4 digits of your card. This limited data helps us manage returns and provide customer support while keeping your financial details completely safe.
She Fits Pty Ltd does not disclose, rent, sell, or share your personal information with any third parties. Please read our full Privacy Policy for details on how we collect and use your information. We respect your privacy as much as we respect your fitness journey.
Tel: +27 75 229 8092
Email: support@she-fits.co.za
Office Hours: Monday – Friday: 9:00 AM – 4:00 PM
Response Time: We aim to respond within 3 hours; please allow up to 1 business day.
Thank you for choosing She Fits Pty Ltd!